Distance Contracts Regulation
Distance Selling Contract
Article 1- Parties
1.1.
Seller
FIRST NAME: SOLI SWEETS TATLI FOOD PRODUCTS
INDUSTRY AND FOREIGN TRADE LİMİTED ŞİRKETİ
ADDRESS : CAMİ ŞERİF MAH. İSTİKLAL CAD.
ICEL APTNO 14 C MEDITERRANEAN \ MERSİN
PHONE: +90 552 334 41 13
EMAIL: solisweets1@gmail.com
1.2. Receiver
Purchaser information of the product in
question
Article 2- Subject-Distance Sales
Contract
The subject of this contract is the sale and
delivery of the product whose qualifications and sales price are specified
below, which the BUYER has ordered electronically from the website
www.solisweets.com belonging to the SELLER, pursuant to the provisions of the
Law on the Protection of Consumers No 4077 and the Regulation on Distance
Contracts. and determination of
obligations.
Buyer, seller's name, title, full address,
telephone and other access information, basic characteristics of the goods for
sale, sales price including taxes, payment method, delivery conditions and
costs, etc. All preliminary information
about the goods subject to sale and the use of the "withdrawal" right
and how to use this right, official authorities etc. where they can submit
their complaints and objections. It
accepts and declares that it is informed by the seller in a clear,
understandable and internet environment, confirms this preliminary information
electronically and then orders the goods.
The preliminary information on
www.solisweets.com and the invoice issued on the order placed by the buyer are
integral parts of this contract.
Article 3- Contractual Product /
Payment / Delivery Information
The type and type, quantity, brand / model, sales
price, payment method, delivery person, delivery address, invoice information,
shipping fee of the product / products purchased in electronic environment are
as follows. The person to be invoiced
and the person making the contract must be the same. The information below must be correct and
complete. The buyer accepts to fully
compensate the damages arising from the situations where this information is
not correct or incomplete, and also accepts any liability that may arise from
this situation.
The SELLER reserves the right to suspend the
order in cases it deems necessary, when the information given by the BUYER does
not match the truth. In cases where the
SELLER detects a problem in the order, if the SELLER cannot reach the BUYER
from the phone, e-mail and postal addresses given by the BUYER, it freezes the
execution of the order for 15 (fifteen) days.
The BUYER is expected to communicate with the SELLER regarding the issue
during this period. If no reply is
received from the BUYER within this period, the SELLER cancels the order so
that both parties are not harmed.
Products purchased at the time of order
Payment method information selected at the
order stage
Article 4- Contract Date and Force
Majeure
The contract date is the order date on which
the order was placed by the buyer.
Situations that are not present or foreseen at
the time the contract is signed, that develop outside the control of the
parties, which make it impossible for one or both of the parties to fulfill
their obligations and responsibilities imposed by the contract, or to fulfill
them on time, force majeure (natural disaster, war, terrorism, uprising,
changing legislative provisions, seizure or strike, lockout, significant
malfunction in production and communication facilities, etc.). The party taking place in the person of force
majeure will notify the other party immediately and in writing.
During the continuation of the force majeure,
the parties will not have any responsibilities due to their failure to fulfill
their actions. If this force majeure
situation continues for 30 (thirty) days, each party will have the right to
terminate unilaterally.
Article 5- Rights and Obligations of
the Seller - Distance Sales Contract
5.1.
The seller agrees and undertakes to fulfill the obligations imposed on
him in the contract in accordance with the provisions of the Law on the
Protection of Consumers No. 4077 and the Regulation on Distance Contracts,
except for force majeure.
5.2.
Persons under the age of 18 (eighteen) cannot shop on
www.solisweets.com. The seller will be
based on the correct age specified by the buyer in the contract. However, the seller will not be liable in any
way due to the wrong age of the buyer.
5.2.
SOLI SWEETS TATLI GIDA ÜRÜNLERİ SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ is
not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible
for the promotional or price errors that may arise from the system, design or
illegal interventions to the website.
The buyer cannot claim rights from the seller based on system errors.
5.3.
You can shop at www.solisweets.com by credit card (Visa, MasterCard,
ATM, etc.) or bank transfer. Orders that
are not transferred within one week of the order date will be canceled. The processing time of orders is not the
moment when the order is placed, but the moment when the necessary collection
is made from the credit card account or the transfer (EFT) reaches the bank
accounts. Payment methods such as paid
delivery or postal check without consulting customer service are not accepted.
Article 6- Rights and Obligations of the Buyer
- Distance Sales Contract
6.1.
The buyer accepts and undertakes to fulfill the actions imposed on him
in the contract, except for force majeure.
6.2.
The buyer accepts and undertakes that he / she accepts the terms of the
employment contract and will make the payment in accordance with the payment
method specified in the contract.
6.3.
The buyer can use the name, title, full address, telephone and other
access information of the seller from the website www.solisweets.com, the basic
characteristics of the goods subject to sale, the sales price including taxes,
payment method, delivery conditions and costs, etc. All preliminary information about the goods
subject to sale and the use of the "withdrawal" right and how to use
this right, official authorities etc. where they can submit their complaints
and objections. It accepts and declares
that it has clear, understandable and appropriate information about the
internet environment and confirms this preliminary information electronically.
6.4.
Depending on the previous article, the Buyer declares that he has read
the order / payment / usage procedure information, which includes product order
and payment conditions, product usage instructions, measures taken and warnings
made against possible situations, and has given the necessary confirmation
electronically.
6.5.
If the buyer wishes to return the product he has received, he agrees and
undertakes not to damage the product and its packaging, as it will not be
suitable in terms of health and hygiene, and to return the original invoice and
delivery note at the time of return.
Article 7- Order / Payment
Procedure
Order: Distance Sales Contract
The amount including VAT (total installment
amounts in installment transactions) of the products added to the shopping cart
is processed through the posu of the relevant bank card after it is approved by
the buyer. Therefore, orders are
First, an order confirmation mail is sent to
the customer. No shipment is made
without sending an order confirmation mail.
Any disruption in the process or any problems
that may arise in relation to the credit card are notified to the buyer by
using one or more of the telephone / fax / e-mail channels specified in the
contract. If necessary, the buyer may be
asked to meet with his bank. The
processing time of the orders is not the moment when the order is placed, but
the moment when the necessary collection is made from the credit card account
or the transfer (EFT) reaches the seller accounts.
In the event that it is understood that the
goods subject to the contract cannot be supplied for an exceptionally just
cause and / or if there is a stock problem, the buyer is immediately informed
and approved, then another product of equal quality and price may be sent to
the buyer or in line with the buyer's desire and choice; Another new product may be sent, the product
may be expected to enter the stocks or the other obstacle preventing delivery
may be removed and / or the order may be canceled.
In cases where it becomes impossible to
fulfill the obligation to deliver the goods subject to the contract, the buyer
is informed of this situation and the total price paid and any documents that
put him under debt, if any, are returned to him within ten days at the latest
and the contract is canceled. In such a
case, the buyer will not have any additional material and moral damages from
the seller.
Payment: Distance Sales Contract
At www.solisweets.com, buyers who do not want
to use their credit card information on the internet are provided with cash
transfer order opportunities. In the
payment by money order, the buyer can choose the most suitable bank and make
the transfer. If EFT is made, the date
of taking into account will be taken into account. When making money transfer and / or EFT, the
"Sender Information" must be the same as the Invoice Information and
the order number must be written.
After the delivery of the product, if the
relevant bank or financial institution fails to pay the price of the product to
the Seller due to the fact that the credit card belonging to the Buyer is used
unfairly or unlawfully by unauthorized persons, not due to the Buyer's fault,
the Buyer will give the product delivered to the Seller within 10 days. It is mandatory to send to. In such cases, shipping costs belong to the
Buyer.
If the buyer chooses to pay by credit card,
the PURCHASER will confirm the relevant interest rates and the information
regarding the default interest separately from the bank, and the provisions
regarding interest and default interest will be applied within the scope of the
"Credit Card Agreement" between the Bank and the BUYER in accordance
with the provisions of the current legislation, declares and undertakes.
Article 8- Delivery / Delivery Procedure
Shipment: Distance Sales Contract
With the sending of the order confirmation
e-mail, the product / products are delivered to the shipping company with which
the seller is contracted.
Delivery: Distance Sales Contract
The product (s) will be delivered to the
address of the buyer by cargo that the seller has agreed upon. The delivery time is 30 days from the sending
of the order confirmation e-mail and the establishment of the contract. This period may be extended for a maximum of
ten days, provided that the buyer is notified in advance in writing or with a
continuous data carrier.
The products are sent to the regions where the
cargo companies do not deliver the address by phone notification.
In regions where the Cargo Company delivers
once a week, in cases of inaccuracies and deficiencies in the shipping
information, some social events and natural disasters may be delayed in the
specified day. Due to these delays, the
buyer cannot bear any responsibility on the seller. If the product is to be delivered to another
person / organization from the Buyer, the seller is not responsible for the
extra shipping costs that may arise from the person / organization not
accepting the delivery, inaccuracies in the shipping information and / or the
Buyer's not being in place. If the
product / products did not reach the customer within the specified days,
delivery problems should be reported to the customer service immediately by
using the e-mail address solisweets1@gmail.com.
In case of damaged package; Damaged packages
should not be received and a report should be submitted to the Cargo Company
official. If the Cargo Company official
thinks that the package is not damaged, the buyer has the right to open the
package there, check that the products have been delivered undamaged, and
request that the situation be determined with a report. After the package is received by the Buyer,
it is accepted that the Cargo Company has fulfilled its duty. If the package has not been accepted and the
report has been kept, the situation should be reported to the seller Customer
Service as soon as possible, together with the remaining copy of the report at
the Buyer.
Article 9- Procedure for Product Return and
Right of Withdrawal
Product Returns: Distance Sales Contract
The buyer has the right to withdraw from the
contract within fourteen days after receiving the goods without any
justification and without penal terms.
For product returns, the situation should first be communicated to
customer service. The right of
withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or
products will be covered by the seller.
If the buyer exercises his right of
withdrawal, the seller will return the total price received within ten days
from the receipt of the invoice together with the product, and any documents
that put the consumer under debt, without incurring any expense to the
consumer.
The decrease in the value of the delivered
goods or the existence of a reason that makes it impossible to return does not
prevent the exercise of the right of withdrawal. However, if the depreciation or the
impossibility of return is due to the consumer's fault, the seller must
compensate the value or decrease in the value of the goods.
For product returns, the situation should
first be communicated to customer service.
The information about the return of the product is sent to the customer
by the seller. After this meeting, the
invoice containing the information about the product return must be delivered
to the seller via the courier company that delivers it to the address of the
buyer. If the returned product that
reaches the seller meets the conditions specified in this contract, it is
accepted as a return, and the refund is made to the credit card / account of
the buyer. No refund will be made until
the product is returned. The reflection
period of credit card refunds on credit card accounts is at the disposal of the
relevant bank.
If the shopping is made with a credit card and
in installments, the credit card refund procedure will be applied as follows:
If the buyer has submitted the purchase request with the number of
installments, the Bank pays the buyer in installments. After the seller pays the entire price of the
product to the bank at once, in case the installment expenses made from the
Bank POS are returned to the buyer's credit card, the requested refund amounts
are transferred by the Bank to the bearer accounts in installments, again in
installments, in order to prevent the intervening parties from falling into
disadvantage. If the return date and the
card cut-off dates do not coincide, 1 (one) refund will be reflected on the
card each month and the buyer will receive the installments paid before the
return, after the installments of the sale are over, the number of installments
paid before the return will be deducted from the existing debts.
In the event of the return of goods and
services purchased with a card, the seller cannot pay the buyer in cash in
accordance with the contract made with the Bank. In case of a refund transaction, the
merchant, namely the seller, will make the refund through the relevant
software, and the merchant, the seller, is obliged to pay the relevant amount
to the Bank in cash or on account, and the buyer cannot be paid in cash in
accordance with the procedure detailed above.
The refund to the credit card will be made by the Bank in accordance
with the above procedure, after the buyer pays the bank in one go.
You can return the products you want to return
to the address specified on Product Return (solisweets.com).
Exceptions to the right of withdrawal
Unless otherwise agreed by the parties, the
consumer cannot use the right of withdrawal in the following contracts:
a) Goods or services whose prices vary
depending on fluctuations in financial markets and are not under the control of
the seller or supplier,
b) Goods prepared in line with the
consumer's wishes or personal needs,
c) Perishable or expired goods,
d) Of the goods whose protective
elements such as packaging, tape, seal, package have been opened after
delivery; those whose return is not suitable in terms of health and hygiene,
e) Goods that are mixed with other
products after delivery and cannot be separated by their nature,
f) Books, digital content and computer
consumables provided in the material environment in case the protective
elements such as packaging, tape, seal, package are opened after the delivery
of the goods,
g) Periodicals such as newspapers and
magazines, except those provided under the subscription agreement,
h) Services related to the use of
leisure time for accommodation, furniture transportation, car rental, food and
beverage supply and entertainment or recreation, which should be done on a
specific date or period,
i) Immediate services in electronic
environment or intangible goods delivered to consumers instantly,
j) Services started with the approval
of the consumer before the right of withdrawal expires.
Distance Selling Contract
Article 10-Warranty- Distance Sales
Contract
The products that are used and cleaned in
accordance with the instructions for use are guaranteed for 2 years against all
kinds of production defects under the following conditions: The warranty
liability of the seller is only valid for the consumers covered by the law
numbered 4077. For commercial business,
the provisions of the Turkish Commercial Code will be valid.
Article 11- Confidentiality - Distance
Sales Contract
The information provided by the buyer to the
seller for the purpose of making payment and the information specified in this
contract will not be shared by the seller with third parties.
The seller will be able to disclose this
information only in the presence of an administrative / legal obligation. If the seller has the information requested
from him within the scope of any judicial investigation with documented
capacity to investigate, he can provide it to the relevant authority.
Credit Card information is never stored,
Credit Card information is only used to securely transmit to the relevant banks
during the collection process and is deleted from the system after the
provision.
Information such as the recipient's e-mail
address, postal address and telephone are used only by the seller for standard
product delivery and information procedures.
In some periods, campaign information, information about new products,
promotional information may be sent to the buyer after his approval.
Article 12- Authorized Court and Enforcement
Offices in Case of Dispute
In the event of a dispute arising from the
implementation of this contract, the Consumer Arbitration Committees and the
Consumer Courts at the place of residence of the Buyer or the Seller are
authorized up to the value announced by the Ministry of Industry and Trade
every year in December.
If the order is realized, the Buyer is deemed
to have accepted all the terms of this contract. It is the date on which the contract is
accepted.