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Distance Contracts Regulation

Distance Contracts Regulation


 Distance Selling Contract

 Article 1- Parties


 1.1.  Seller





 PHONE: +90 552 334 41 13




1.2.  Receiver

 Purchaser information of the product in question

 Article 2- Subject-Distance Sales Contract

 The subject of this contract is the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER has ordered electronically from the website belonging to the SELLER, pursuant to the provisions of the Law on the Protection of Consumers No 4077 and the Regulation on Distance Contracts.  and determination of obligations.

 Buyer, seller's name, title, full address, telephone and other access information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs, etc.  All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections.  It accepts and declares that it is informed by the seller in a clear, understandable and internet environment, confirms this preliminary information electronically and then orders the goods.

 The preliminary information on and the invoice issued on the order placed by the buyer are integral parts of this contract.

 Article 3- Contractual Product / Payment / Delivery Information

 The type and type, quantity, brand / model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product / products purchased in electronic environment are as follows.  The person to be invoiced and the person making the contract must be the same.  The information below must be correct and complete.  The buyer accepts to fully compensate the damages arising from the situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.

 The SELLER reserves the right to suspend the order in cases it deems necessary, when the information given by the BUYER does not match the truth.  In cases where the SELLER detects a problem in the order, if the SELLER cannot reach the BUYER from the phone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days.  The BUYER is expected to communicate with the SELLER regarding the issue during this period.  If no reply is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed.


 Products purchased at the time of order

 Payment method information selected at the order stage


 Article 4- Contract Date and Force Majeure


 The contract date is the order date on which the order was placed by the buyer.

 Situations that are not present or foreseen at the time the contract is signed, that develop outside the control of the parties, which make it impossible for one or both of the parties to fulfill their obligations and responsibilities imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war, terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.).  The party taking place in the person of force majeure will notify the other party immediately and in writing.

 During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions.  If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

 Article 5- Rights and Obligations of the Seller - Distance Sales Contract

 5.1.  The seller agrees and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure.

 5.2.  Persons under the age of 18 (eighteen) cannot shop on  The seller will be based on the correct age specified by the buyer in the contract.  However, the seller will not be liable in any way due to the wrong age of the buyer.

 5.2.  SOLI SWEETS TATLI GIDA ÜRÜNLERİ SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ is not responsible for price inaccuracies caused by system errors.  Accordingly, the seller is not responsible for the promotional or price errors that may arise from the system, design or illegal interventions to the website.  The buyer cannot claim rights from the seller based on system errors.

 5.3.  You can shop at by credit card (Visa, MasterCard, ATM, etc.) or bank transfer.  Orders that are not transferred within one week of the order date will be canceled.  The processing time of orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts.  Payment methods such as paid delivery or postal check without consulting customer service are not accepted.

 Article 6- Rights and Obligations of the Buyer - Distance Sales Contract


 6.1.  The buyer accepts and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.

 6.2.  The buyer accepts and undertakes that he / she accepts the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.

 6.3.  The buyer can use the name, title, full address, telephone and other access information of the seller from the website, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc.  All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections.  It accepts and declares that it has clear, understandable and appropriate information about the internet environment and confirms this preliminary information electronically.

 6.4.  Depending on the previous article, the Buyer declares that he has read the order / payment / usage procedure information, which includes product order and payment conditions, product usage instructions, measures taken and warnings made against possible situations, and has given the necessary confirmation electronically.

 6.5.  If the buyer wishes to return the product he has received, he agrees and undertakes not to damage the product and its packaging, as it will not be suitable in terms of health and hygiene, and to return the original invoice and delivery note at the time of return.


 Article 7- Order / Payment Procedure


 Order: Distance Sales Contract

 The amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is processed through the posu of the relevant bank card after it is approved by the buyer.  Therefore, orders are

 First, an order confirmation mail is sent to the customer.  No shipment is made without sending an order confirmation mail.

 Any disruption in the process or any problems that may arise in relation to the credit card are notified to the buyer by using one or more of the telephone / fax / e-mail channels specified in the contract.  If necessary, the buyer may be asked to meet with his bank.  The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the seller accounts.

 In the event that it is understood that the goods subject to the contract cannot be supplied for an exceptionally just cause and / or if there is a stock problem, the buyer is immediately informed and approved, then another product of equal quality and price may be sent to the buyer or in line with the buyer's desire and choice;  Another new product may be sent, the product may be expected to enter the stocks or the other obstacle preventing delivery may be removed and / or the order may be canceled.

 In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest and the contract is canceled.  In such a case, the buyer will not have any additional material and moral damages from the seller.

 Payment: Distance Sales Contract

 At, buyers who do not want to use their credit card information on the internet are provided with cash transfer order opportunities.  In the payment by money order, the buyer can choose the most suitable bank and make the transfer.  If EFT is made, the date of taking into account will be taken into account.  When making money transfer and / or EFT, the "Sender Information" must be the same as the Invoice Information and the order number must be written.

 After the delivery of the product, if the relevant bank or financial institution fails to pay the price of the product to the Seller due to the fact that the credit card belonging to the Buyer is used unfairly or unlawfully by unauthorized persons, not due to the Buyer's fault, the Buyer will give the product delivered to the Seller within 10 days.  It is mandatory to send to.  In such cases, shipping costs belong to the Buyer.

 If the buyer chooses to pay by credit card, the PURCHASER will confirm the relevant interest rates and the information regarding the default interest separately from the bank, and the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the current legislation, declares and undertakes.

 Article 8- Delivery / Delivery Procedure

 Shipment: Distance Sales Contract

 With the sending of the order confirmation e-mail, the product / products are delivered to the shipping company with which the seller is contracted.

 Delivery: Distance Sales Contract

 The product (s) will be delivered to the address of the buyer by cargo that the seller has agreed upon.  The delivery time is 30 days from the sending of the order confirmation e-mail and the establishment of the contract.  This period may be extended for a maximum of ten days, provided that the buyer is notified in advance in writing or with a continuous data carrier.

 The products are sent to the regions where the cargo companies do not deliver the address by phone notification.

 In regions where the Cargo Company delivers once a week, in cases of inaccuracies and deficiencies in the shipping information, some social events and natural disasters may be delayed in the specified day.  Due to these delays, the buyer cannot bear any responsibility on the seller.  If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracies in the shipping information and / or the Buyer's not being in place.  If the product / products did not reach the customer within the specified days, delivery problems should be reported to the customer service immediately by using the e-mail address

 In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official.  If the Cargo Company official thinks that the package is not damaged, the buyer has the right to open the package there, check that the products have been delivered undamaged, and request that the situation be determined with a report.  After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty.  If the package has not been accepted and the report has been kept, the situation should be reported to the seller Customer Service as soon as possible, together with the remaining copy of the report at the Buyer.

 Article 9- Procedure for Product Return and Right of Withdrawal


 Product Returns: Distance Sales Contract


 The buyer has the right to withdraw from the contract within fourteen days after receiving the goods without any justification and without penal terms.  For product returns, the situation should first be communicated to customer service.  The right of withdrawal starts from the day the goods are delivered to the buyer.  The cost of returning the returned product or products will be covered by the seller.

 If the buyer exercises his right of withdrawal, the seller will return the total price received within ten days from the receipt of the invoice together with the product, and any documents that put the consumer under debt, without incurring any expense to the consumer.

 The decrease in the value of the delivered goods or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal.  However, if the depreciation or the impossibility of return is due to the consumer's fault, the seller must compensate the value or decrease in the value of the goods.

 For product returns, the situation should first be communicated to customer service.  The information about the return of the product is sent to the customer by the seller.  After this meeting, the invoice containing the information about the product return must be delivered to the seller via the courier company that delivers it to the address of the buyer.  If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the credit card / account of the buyer.  No refund will be made until the product is returned.  The reflection period of credit card refunds on credit card accounts is at the disposal of the relevant bank.

 If the shopping is made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has submitted the purchase request with the number of installments, the Bank pays the buyer in installments.  After the seller pays the entire price of the product to the bank at once, in case the installment expenses made from the Bank POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer accounts in installments, again in installments, in order to prevent the intervening parties from falling into disadvantage.  If the return date and the card cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month and the buyer will receive the installments paid before the return, after the installments of the sale are over, the number of installments paid before the return will be deducted from the existing debts.

 In the event of the return of goods and services purchased with a card, the seller cannot pay the buyer in cash in accordance with the contract made with the Bank.  In case of a refund transaction, the merchant, namely the seller, will make the refund through the relevant software, and the merchant, the seller, is obliged to pay the relevant amount to the Bank in cash or on account, and the buyer cannot be paid in cash in accordance with the procedure detailed above.  The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the bank in one go.

 You can return the products you want to return to the address specified on Product Return (

 Exceptions to the right of withdrawal

 Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts:

 a) Goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or supplier,

 b) Goods prepared in line with the consumer's wishes or personal needs,

 c) Perishable or expired goods,

 d) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene,

 e) Goods that are mixed with other products after delivery and cannot be separated by their nature,

 f) Books, digital content and computer consumables provided in the material environment in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods,

 g) Periodicals such as newspapers and magazines, except those provided under the subscription agreement,

 h) Services related to the use of leisure time for accommodation, furniture transportation, car rental, food and beverage supply and entertainment or recreation, which should be done on a specific date or period,

 i) Immediate services in electronic environment or intangible goods delivered to consumers instantly,

 j) Services started with the approval of the consumer before the right of withdrawal expires.

 Distance Selling Contract

 Article 10-Warranty- Distance Sales Contract

 The products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the following conditions: The warranty liability of the seller is only valid for the consumers covered by the law numbered 4077.  For commercial business, the provisions of the Turkish Commercial Code will be valid.

 Article 11- Confidentiality - Distance Sales Contract

 The information provided by the buyer to the seller for the purpose of making payment and the information specified in this contract will not be shared by the seller with third parties.

 The seller will be able to disclose this information only in the presence of an administrative / legal obligation.  If the seller has the information requested from him within the scope of any judicial investigation with documented capacity to investigate, he can provide it to the relevant authority.

 Credit Card information is never stored, Credit Card information is only used to securely transmit to the relevant banks during the collection process and is deleted from the system after the provision.

 Information such as the recipient's e-mail address, postal address and telephone are used only by the seller for standard product delivery and information procedures.  In some periods, campaign information, information about new products, promotional information may be sent to the buyer after his approval.

 Article 12- Authorized Court and Enforcement Offices in Case of Dispute


 In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts at the place of residence of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade every year in December.

 If the order is realized, the Buyer is deemed to have accepted all the terms of this contract.  It is the date on which the contract is accepted.